Refund policy

We hope you love your Gentle Patches — but if something’s not quite right, we’re here to help.

 

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To qualify for a return:

  • Patches must be unopened, unused, and undamaged

  • Products must be returned in original packaging

  • A receipt or proof of purchase must be provided

If you purchased multiple units and opened only one, you're eligible for a partial refund for the remaining unopened items.

Please note: Customers are responsible for the return shipping costs.


How to Request a Return

To initiate a return, email us at support@gentlepatches.com with your order number and details.

Once approved, we’ll provide instructions for your return shipment.

Return Address:
UAB "Prolong Lab" / Returns
Švitrigailos g. 34, Korpusas B
LT-03230 Vilnius, Lithuania

Important: Please do not return any items without first contacting us — unapproved returns will not be accepted.


Non-Returnable Items

Due to hygiene and safety regulations, we cannot accept returns for:

  • Opened or used patches

  • Items marked as final sale

  • Gift cards


EU Customers – 14-Day Cooling-Off Period

If your order is delivered to an EU country, you may cancel or return it within 14 days for any reason.

Products must be:

  • Unopened and unused

  • In original condition with proof of purchase


Refunds

Once we receive and inspect your return, you’ll be notified of approval status.
If approved, a refund will be issued to your original payment method within 10 business days.

(Please allow time for your bank or payment provider to process the refund.)

If more than 15 business days have passed since your refund approval, contact us at support@gentlepatches.com.