Frequently Asked Questions
Orders & Shipping
We ship from the USA and Europe. Orders typically arrive within 5–9 business days in the U.S. and 7–14 days internationally. You’ll receive tracking details by email once your order ships.
Please check your tracking link first. If it’s been more than 14 days, message us with your order number at support@gentlepatches.com or via Facebook/Instagram DM.
No worries! If you’ve entered the wrong email during checkout, just email us at support@gentlepatches.com as soon as possible.
Please include your full name and shipping address so we can locate your order and update your email address on file. This ensures you’ll receive tracking updates and important order notifications.
If your confirmation email hasn’t arrived within a few minutes of purchase, check your spam folder — and then contact us if needed.
You can request a cancellation or address change within 20 minutes of placing your order by emailing us at support@gentlepatches.com.
After this window, we may no longer be able to make changes, as the order could already be processed for shipment.
Let us know! Occasionally links break, but we can resend your tracking info manually.
Just email us at support@gentlepatches.com or send us a message on Facebook or Instagram.
Subscriptions & Billing
We only offer subscriptions if you manually select that option at checkout — it's never automatic.
If you're unsure, you can check your order confirmation email and click "View your order". This will open your order status page, where you can see if it’s a one-time purchase or a subscription.
Still need help? Just email us at support@gentlepatches.com or send a direct message on Facebook or Instagram with your name or order number, and we’ll gladly confirm it for you.
You can cancel your subscription anytime:
Open your order confirmation email.
Click “View your order” — this will take you to your order portal.
From there, you can manage or cancel your subscription directly.
If you need help or prefer we do it for you, just email us at support@gentlepatches.com or reply to your order email — we’re happy to assist.
Yes! You can manage, pause, or skip your subscription at any time. Just open your order confirmation email, click “View your order,” and access your customer portal to make changes.
Need help? Just email us at support@gentlepatches.com.
Yes — your order confirmation email includes a “Download Invoice” button. You’ll find the same option available on your order status page after purchase.
If you need an invoice issued to a company name or with specific business details, just email us at support@gentlepatches.com with your order number and company information — we’ll be happy to assist.
Returns & Refunds
Simply reply to your order confirmation email or contact us at support@gentlepatches.com with your order number — we’ll guide you through the return process step by step.
Simply reply to your order confirmation email or contact us at support@gentlepatches.com with your order number — we’ll guide you through the return process step by step.
No worries — just send us a photo of the item and your order number to support@gentlepatches.com. We’ll resend your product or issue a refund right away.
Subscription orders are eligible for return if unopened and unused, and within our 30-day return window.
Please note: Recurring subscription charges are non-refundable once processed, so make sure to cancel before your next billing cycle if needed.
Need help? Just email support@gentlepatches.com.
Product Use & Safety
Apply 1 patch daily to clean, dry, hair-free skin.
Wear for 8–12 hours.
Recommended areas: shoulder, arm, lower back, hip.
Remove and rotate application sites to avoid irritation.
Each bag contains 30 patches, which is a 1-month supply when used daily as directed (1 patch per day).If you're using the patches less frequently, the bag may last longer.
Gentle Patches use a transdermal delivery system, which means the active ingredients are absorbed through your skin and into the bloodstream over time. This allows for:
Bypassing digestion for better bioavailability
Steady ingredient release over 8–12 hours
No sugar, no fillers, no swallowing pills This method is gentle on the stomach and helps maintain consistent support throughout the day.
Some people notice changes (like reduced cravings or more stable energy) within the first few days, while for others it may take a few weeks of consistent use. The patches are designed for daily use as part of a sustainable wellness routine — the effects build gradually.
We recommend using only one Gentle Patch at a time. Each patch is formulated to deliver an optimal dose. Using more than one at once is not necessary and may reduce effectiveness or increase the risk of skin irritation.
Yes! It works the same whether worn during the day or at night — the release is time-based, not light-sensitive.
Store your patches in a cool, dry place away from direct sunlight. Keep the zip bag sealed to preserve freshness and prevent the adhesive from drying out.
They are water-resistant, so light sweating or a quick shower is fine. But we don’t recommend swimming or soaking, as this may reduce adhesion.
Our patches are latex-free and hypoallergenic. We do not use benzyl alcohol in the adhesive.However, if you have a severe (anaphylactic) allergy, especially to tree nuts, please consult your doctor before use. Our manufacturing facility handles other supplements, but follows strict GMP hygiene protocols.
Our patches are formulated for adult use only (18+). For teens or children, please consult a healthcare provider before use.
Our GLP-1 Support Patches are made with natural ingredients that support healthy metabolism and appetite control. However, they are not a treatment or cure for any medical condition. If you have a diagnosed condition (like diabetes, PCOS, etc.), always consult your doctor before using any supplement.
Apply to clean, dry, hair-free skin
Avoid lotions or oils before applying
Ideal areas: upper arm, shoulder, lower back
Press firmly for 10 seconds after placing
If needed, try the wet removal method: gently dampen the area with warm water or apply oil (like coconut oil) before peeling off to reduce stickiness.
Once you've reached your goals, it’s entirely up to you! Many people choose to continue using the patch occasionally to help maintain their results, especially during periods of stress, hormonal shifts, or cravings.
You can also take breaks or reduce frequency (e.g., a few times per week) depending on how your body feels. The patch is a flexible tool designed to support long-term balance — not a lifetime commitment.
Yes! You can absolutely cycle the patches based on your personal goals or seasonal needs. Some people use them consistently for a few months, then take a break, while others use them only during periods when cravings increase — like holidays, travel, or hormonal changes.
The patches are designed to be flexible and supportive, so you can use them as needed without losing effectiveness. Just remember that consistency usually brings the best results, especially in the first few weeks.
Absolutely! Gentle Patches are TSA-compliant and safe for travel. Store them in a sealed pouch in a cool, dry place, and you’re good to go.
Yes — each patch has a printed expiration date on the packaging. For best results, use before that date and store them properly (in a cool, dry place, away from sunlight).
No — there is no weight or BMI requirement to use Gentle Patches.
Our GLP-1 support formula is designed to naturally assist with appetite regulation, cravings, and energy balance, regardless of your current weight.
We do not recommend using Gentle Patches while pregnant or breastfeeding, as they contain active botanical extracts and nutrients.
Please consult your healthcare provider before use.
No — each patch is single-use only. Once removed, it should be discarded. Reapplying a used patch may reduce effectiveness and increase the risk of skin irritation.
Do not apply the patch to wounds, irritated, or sensitive skin. Choose clean, healthy, hair-free areas for application. If you experience redness, itching, or any discomfort, remove the patch and consult a healthcare provider.
Avoid using any lotions, oils, or creams on the application area before placing the patch, as this may prevent it from sticking properly or reduce absorption.
Yes — after applying the patch, we recommend washing your hands to avoid any unintentional contact with your eyes or other sensitive areas.
Patches are best used within 24 months from the production date. Check the expiration date printed on the pouch for reference. Store in a cool, dry place and keep the bag sealed after opening to maintain freshness.
No. While our patches are designed to support general wellness, they are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult your doctor if you have a medical condition or take prescription medications.
Ingredients & Manufacturing
We are a EU-based company, and we primarily ship our products from the UK, USA, and Europe. We work closely with our trusted suppliers to ensure the highest quality standards at every stage of production.
Our manufacturing partner, located in China, is the largest patch manufacturer in the world, with over 50 years of industry experience. They hold multiple internationally recognized certifications, including:
ISO 9001 – Quality Management Systems
ISO 13485 – Medical Devices Quality Systems
ISO 22716 – Good Manufacturing Practices (GMP) for Cosmetics
These certifications guarantee that our patches are produced in line with strict global standards for quality, safety, and ethical manufacturing. We’re proud to partner with a facility that shares our commitment to excellence and responsible practices.
As a general wellness product, our patches are FDA-registered (Device Listing: D107316), but not FDA-“approved” as they are not classified as drugs or medical devices.
Yes, all Gentle Patches are 100% vegan and cruelty-free. We do not use animal-derived ingredients, and our products are never tested on animals.
Scam Warnings
If you didn’t order through our official website, gentlepatches.com, you may have purchased from a fraudulent site impersonating us.
We’re actively pursuing legal action against these scammers. If this happened to you:
Contact your bank or card provider to dispute the charge.
Email us at support@gentlepatches.com — we’ll guide you and share what to look out for next time.
Always double-check that you're shopping at gentlepatches.com to ensure product authenticity and customer protection.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch